Have you encountered Netflix Error Code H7353 on your PC before? Have you had no luck in resolving the problem?

Before relenting and calling Netflix customer support, let’s try these simple troubleshooting methods that may resolve the issue without spending wasted minutes on hold with Netflix customer support.

Error Code H7353 is a runtime error code which means that Netflix crashed or failed while it was running. This error code typically occurs when you try to play a video you previously watched and bookmarked.

This error code commonly affects PC’s running Windows 7, 8, or 10, but Mac users who have experienced the UI3010 error code may be able to use similar troubleshooting methods so keep reading Mac users!

This error code is typically the result of a data cache error which can mean that your operating system has stored too many files in your cache.

A cache is a small section of memory or disk space assigned with storing non-urgent or data-tracking files to assist your computer is running faster. However, when a cache becomes overstored, errors like Netflix Error Code H7353 may occur. 

How to Fix Netflix Error Code H7353

There are several methods of troubleshooting this error code, some of which depend on which version of Windows your PC is running on.

It is not necessary, but it might save you a lot of grief to backup all of your files before attempting any of these troubleshooting methods. If none of these methods work, then it is time to call Netflix customer support. First, let’s start out with the methods that may work for all versions of Windows OS.

1. Clear Netflix Cookies in Web Browser

One method of doing this is visiting www.netflix.com/clearcookies on your web browser, however, this site is not always effective and will automatically sign you out of Netflix. If the website does not work, follow these three steps.

Open Netflix in your web browser, click on ‘View Site Information’ from the address bar, and select the link just below ‘Cookies’.

The cookies that have been set by this page will appear. Select each cookie one after another and select the ‘Remove’ option until they have all been removed. 
Sign into Netflix again and ensure it is operating as it should.

This method may also work for Mac users who have run into Netflix Error Code UI3010.

2. Run Disk Cleanup

Another possibility is that you are experiencing runtime error because of low free space on your computer.

To resolve this, first ensure that all of your files are backed up. Then, run ‘Disk Cleanup’, which you can find by opening your explorer window, right-clicking your main directory, and clicking ‘Properties’.

3. Update Windows

The runtime error may also simply be because you are not running the latest Windows update. To update Windows, follow these three steps.

Press the ‘Windows’ button on your keyboard and select the ‘Settings’ icon. 
On the home page of the Settings app click on ‘Update & Security’. From here, your computer will automatically check for updates. 
Once updated, try operating Netflix again.

4. Close and Reinstall/Update Conflicting Programs

Another method of resolving any runtime error such as H7353 is to stop all programs currently running that may be conflicting with each other, then reinstalling/updating the conflicting programs. First, to stop programs on any Windows OS, follow these three steps.

Open Task Manager by clicking Ctrl-Alt-Del at the same time. This will open up a window that displays a list of all the programs on your computer that are currently running. 

Go to the ‘Processes’ tab and stop the programs one by one by highlighting each program and clicking the ‘End Process’ icon. As you do this, keep track of the error message to observe which program was causing it. 

Once you identify which program(s) caused the error, move on to the next process, reinstalling the application. This is the point where the troubleshooting process for Windows 7, 8, and 10 users differs.

For Windows 7 users, follow these three steps to uninstall a program.

Click the ‘Start’ icon.
Click the ‘Control Panel’ icon.
Click on ‘Uninstall a program’ and select the program you wish to uninstall.

For Windows 8 users, follow these three steps to uninstall a program.

Click the ‘Start’ icon, then scroll and click ‘More settings’.
Click the ‘Control Panel’ icon.
Click on ‘Uninstall a program’ and select the program you wish to uninstall.

For Windows 10 users, follow these two steps to uninstall a program.

Type ‘Control Panel’ into the search box and click on the result.
Click ‘Uninstall a program’ and select the program you wish to uninstall.

5. Install Update Rollup 2919394 (Windows 8.1 only)

This troubleshooting method applies only to Windows 8.1 users who browse Netflix in Internet Explorer. Microsoft support has indicated that installing update rollup 2919394 will resolve the issue for such users.

To learn more, visit support.microsoft.com and search ‘h7353’. An article with a link to this update rollup will appear at the top of the results page.

6. Restart your computer

It is probably the first solution that came to your mind, but if you have not tried already, try shutting down and rebooting your computer.

In Conclusion

Netflix Error Code H7353 should be a relatively simple fix if you are used to resolving runtime errors or data cache errors. If you follow any of the six steps listed above as exactly as possible, the error code should be resolved in a fairly minimal amount of time.

If you are still experiencing the error code after attempting every method listed above that is applicable to your OS, then it is time to call Netflix customer support as the cause of the error code is not likely to be linked to your internet service provider (ISP).

Let the operator at Netflix customer support that you have attempted every troubleshooting method listed above and the conversation should go by a little faster.

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