Error code 924 is an error code that appears on Android devices. This issue can happen on any Android device. You may get the “Can’t download app” error message or the “Can’t update app“ error message.

Given the number of downloads nowadays, this error is very common. In this guide, we will cover what causes it and what can you do about it. 

What causes Error code 924?

We managed to discover some of the most common causes that will trigger this particular issue. We have done this by looking at various user reports and the repair strategies that they used to get the issue resolved.

Here is a shortlist with common scenarios that have the chance of triggering this particular error message:

Security System is blocking the downloading – As it turns out, this issue can occur if you’re using security software on your device. Because of security software, your access will be blocked to many applications or other devices for the safety of your device.

Power saving mode is turned on – Another potential case in which this error occurs is when you have power saving mode enabled on your devices. Several users finding themselves in a similar situation have reported that they managed to resolve the issue after disabling the power saving mode.

Google Play Store cache data is corrupt – In some cases, cache data of Google Play Store are often liable for this particular error. This mostly happens when the cache data of the application becomes corrupt.

Third-party application messing up Google Play Store – Sometimes, one among the third-party applications or files associated with that application can ruin the Google Play Store. Users who were unable to identify the issue, fixed this problem by resetting their device to default factory settings.

How do you Fix the Error code 924?

This article will assist you with different methods to resolve the “Error code: 924“. We will start from the most common and simple method to the detailed one.

Solution 1: Restarting Your Phone

This is one of the general solutions for all the problems on your device. Restarting your phone will solve most of the problems. This method will refresh the memory of the phone and clear the info of previously used applications from memory.

You can restart your device by holding the facility button and selecting Reboot from options. Once you restarted your phone, go and check out downloading and updating applications.

Solution 2: Clearing Google Play Store Cache Data

Cache data is that the temporary data used for saving the preferences of the appliance to load the tasks faster. However, sometimes this data can become corrupt or broken due to which users will get an error while downloading the applications. 

Most of the users that have been struggling to resolve this particular issue have reported that they resolved the error by clearing the cache data of the Google Play Store.

Step 1: Go to your phone Settings and open Manage Apps/Apps.

Step 2: Search for the appliance named Google Play Store within the list and open.

Step 3: If your device has multiple tabs, select ‘All‘ in applications settings to seek out Google Play Store.

Step 4: Open the Google Play Store in Manage Apps

Step 5: Inside the Google Play Store app settings, tap on Storage

Step 6: Now tap on Clear data and prefer to clear both Cache and Data of Google Play Store.

Once you cleared the app data, reboot your device and check out downloading the appliance again.

Solution 3: Uninstalling Google Play Store Updates

New updates for applications are always an honest thing but this will also cause the difficulty sometimes. This issue can trigger if the new updates aren’t installed correctly or some files are still outdated.

The easiest fix is going to be uninstalling the Google Play Store application updates from settings of your phone by following the below steps:

Step 1: Go to your phone Settings and open Manage Apps/Apps.

Step 2: Search for the application named Google Play Store in the list and open it.

Step 3: You will find a button for Uninstall updates, tap on that and wait for uninstallation.
After that go and try downloading the application.

Solution 4: Disabling Battery Saving Mode

If you have Battery Saving mode enabled on your phone, then this can be the culprit causing the issue. Power saving mode will try to use fewer resources of your phone to save the battery life.

It will close the applications that are running in the background for a long time and try to use fewer files required for running tasks. Several users solved the difficulty by turning this mode off then successfully downloading applications.

You can disable the battery saving mode by pulling down the quick menu (notification bar) and tapping on the battery saver icon as shown below:

Disabling Battery Saver

Step 1: If you don’t have this feature within the quick menu of your phone, then attend your phone Settings.

Step 2: Search for Battery & Performance and open it.

Step 3: For some devices, it will be just Battery option in settings, and Power saving mode will be right inside that.

Step 4: Open Battery settings

Step 5: Tap on Battery Optimization, then open the battery saver option.

Step 6: Now tap on the toggle button to turn it Off.

Step 7: Now attend Google Play Store and check out downloading the appliance.

Solution 5: Removing Security Software form Your Phone

If you’ve got any security software running on your phone, then this could be blocking you from downloading the appliance on Google Play Store. Sometimes, Antivirus will block the incoming files from the internet or other devices to keep your device safe. 

However, this can also cause the issue for users while downloading or transferring legitimate data to their devices. You can easily solve this by removing the safety software from your phone by following the steps below:

Step 1: Go to your phone Settings and open Manage Apps/Apps.

Step 2: Opening Apps manager in settings

Step 3: Search for the Security Software (Avast) in the list of application and open

Step 4: Select ‘All’ in application settings if you have multiple tabs. Your security system can be with a different name, in our case it is Avast.

Step 5: Now tap on Uninstall and choose okay to uninstall the appliance from the device.

Step 6: After that go and check out downloading the appliance again.

Solution 6: Factory Reset Your Phone

When none of the methods works for you, then the last option is resetting your phone to default factory settings. This will remove all the changes that the user has made so far and make the phone back to the way it was when bought. 

Most of the time users will be unable to find the cause of the issue, which can be an application or corrupt data. Therefore, by applying this method you will make sure none of the issues are left on your phone. You can do the factory reset of your phone by following the steps below:

Step 1: Go to your phone Settings and open Additional settings.

Step 2: For some devices, you will have a different option. Therefore, if you don’t have additional settings then just follow the next step.

Step 3: Search for the Backup & Reset option within the settings and open it.

Step 4: Now tap on Factory Reset option and confirm the action by clicking Ok.

Step 5: Factory reset your phone. This will take a few minutes to completely reset your phone so be patient.

Step 6: Once your phone is reset, sign in to your Google account and check out downloading the appliance from Google Play Store.

Conclusion

If none of the Methods have resolved the issue for you, we recommend using repair tools that can scan the repositories to replace corrupt and missing files.

This works in most cases, where the difficulty is originated thanks to a system corruption. This will also optimize your system for maximum performance.

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