Tapping the heart on my favorite videos is my favorite way to ensure that I can find a video that I liked again later. When I add a video to my favorites, it makes it easy to find it again if I want to show it to someone else later.
It was beyond frustrating when I ran into the issue where I couldn’t favorite the videos I wanted to save. Luckily, a quick app update was all I needed to fix the problem.
If you can’t favorite videos on TikTok, you will need to make sure your internet is working correctly, that your TikTok app is up to date, and that there are no bugs in the app’s data. To fix the issue, check your internet connection, update your app, and clear the app’s cache in the app and your phone’s settings.
In the worst case, you’ll have to wait on TikTok to fix issues on their end. However, below I will cover every solution if the problem is on your end.
- 1 How to Fix Not Being Able to Add to Favorites on TikTok (TikTok Favorites Not Working)
- 1.1 1. Turn Your WI-FI Off Then On
- 1.2 2. Switch from WI-FI to Data
- 1.3 3. Turn Off VPN
- 1.4 4. There’s A Bug
- 1.5 5. Log Out, Then Back In
- 1.6 6. Update TikTok to Get Rid Of Bugs
- 1.7 7. Clear Your Cache to Get Rid of TikTok Bugs
- 1.8 8. Uninstall and Reinstall the App
- 1.9 9. Use TikTok on your Browser and Check If It’s There
- 1.10 10. Contact TikTok Support
- 1.11 11. Wait For Them To Come Out With A Fix
- 1.12 12. TikTok Is Down
- 1.13 13. TikTok Hasn’t Released It to You
- 2 Conclusion
How to Fix Not Being Able to Add to Favorites on TikTok (TikTok Favorites Not Working)
1. Turn Your WI-FI Off Then On
Most likely, you can’t favorite videos on TikTok because something is off with your internet connection. If your provider is not experiencing an outage, turning your router off and back on will likely stabilize your connection.
To refresh your connection, you’ll need to unplug your router for 60 seconds, then plug it back in.
2. Switch from WI-FI to Data
If you are still having issues with your WiFi after you’ve rebooted the router, consider switching to your cellular data to use TikTok. Doing so will allow you to use all of the features until your WiFi connectivity issues have been resolved.
To switch to using cellular data, you’ll need to turn your Wi-Fi off on your device. Many devices allow you to do this by pulling down from the top of your screen.
On iOS devices, you’ll see the WiFi settings as soon as you open your settings. If you’re using an android device, you’ll need to tap Network and Connectivity, select your wireless network, and then select disconnect.
3. Turn Off VPN
If you are able to access TikTok with a VPN enabled, you’ll likely experience many glitches that make it difficult to use the app.
TikTok works to stay ahead of VPNs to keep them blocked, so if you’re using TikTok with a VPN enabled, it’s likely the reason you are not able to favorite videos.
Go into the network settings on your device and disable or delete the VPN. Once it is off, closes your app and relaunch it. If the VPN was the issue, you’d now be able to favorite videos.
4. There’s A Bug
If you’re unable to favorite videos on TikTok, it could easily be due to a minor bug within the app. So in the next several steps, we’ll focus on ways to clear these bugs.
Bugs within the app’s data could be causing a glitch that is causing your videos not the be added to your favorites when you tap the heart button. In addition, it could be preventing you from seeing the heart icon at all.
5. Log Out, Then Back In
To attempt to clear the bugs, the first thing you’ll want to try is to log out of your account and then log back in.
If you don’t know how to log out of your TikTok account, follow the steps below:
- Open the TikTok app.
- Go to the profile tab.
- Tap the menu button. Depending on your device/app version, this will be three lines or three dots in the top right corner of your screen.
- Tap Settings and Privacy.
- Scroll to the bottom of the list and tap log out.
- Close the app, then relaunch it.
- Log back into your account.
6. Update TikTok to Get Rid Of Bugs
Many bugs that cause problems like this are resolved by app developers when they create updates for their apps. So if you haven’t updated to the latest version of TikTok, there’s a good chance that the bug has been removed in the new version.
To update your app:
- Go to the App Store or Play Store, depending on what type of device you’re using.
- Go to the search bar and search for TikTok.
- When you pull the app up, check to see if the button says “Open” or “Update.” If the button says to update, tap it and wait for the update to install.
7. Clear Your Cache to Get Rid of TikTok Bugs
Clearing the cache will likely remove any bugs without removing any of your important settings or preferences. You will need to clear the cache within the TikTok app and through the settings on your phone.
To clear the cache in the TikTok app:
- Open TikTok.
- Tap the Profile tab. (Button right corner.)
- Tap the menu option. (Top right corner. It will be three dots or three lines.)
- Tap Settings and Privacy.
- Look for the Cache and Data category, then tap clear cache.
- Ensure that number changes to zero.
Once you’ve cleared the cache in the app, you will need to clear the cache in your device’s settings to ensure that all of the data has been removed.
If you are using an iPhone:
- Open your Settings.
- Tap General.
- Tap iPhone Storage.
- Find and tap the TikTok app.
- Tap Offload App.
If you are using an Android:
- Open your Settings.
- Tap Apps.
- Find and tap the TikTok app.
- Tap Storage.
- Tap Clear Cache.
Once you’ve cleared the cache in both locations, it’s a good idea to reboot your phone before relaunching the app. To reboot, turn your device off, leave it off for 60 seconds, then turn it back on.
8. Uninstall and Reinstall the App
Clearing the cache alone may not always remove all the data that could have developed a bug. If you still can’t favorite videos after clearing the cache, you’ll need to uninstall the TikTok app, then redownload it.
To uninstall the app, you must locate it on your home screen or app menu and then hold it down on top of the app’s icon. When the menu appears, select the option that says Remove App/Uninstall App.
Once you’ve uninstalled the app, go to your app store and search for TikTok to redownload the app to your device. Once it’s downloaded, you’ll need to log in again.
9. Use TikTok on your Browser and Check If It’s There
If nothing has resolved your issue this far, try visiting TikTok from the browser on your smartphone, tablet, or computer to see if you can favorite videos while you’re using TikTok on the website.
To test the theory, go to TikTok.com and log in to your account. Then, play a video and confirm that you have the favorite icon. If so, click it and ensure that the video was added to your list of favorite videos.
If this works, you will know that the issue is an error within the app. Ensure you have tried all the steps above to resolve the issue. If nothing has worked, it’s likely a bug in the app’s current version.
10. Contact TikTok Support
If you are still unable to favorite videos, you should contact TikTok Support and report the problem. If it is an issue with the app, doing this could help bring it to their attention.
To contact TikTok support, go to the settings menu by tapping the menu option on your profile tab. You will find the option to Report a Problem under Settings and Privacy.
The app will require you to walk through its troubleshooting steps. Complete these steps, then at the end, select “Still Have a Problem.” This will allow you to contact them officially.
11. Wait For Them To Come Out With A Fix
If the issue is a bug in the app’s current version, it’s likely that TikTok is already aware and is working towards a new update that will serve as a solution. Unfortunately, if this is the case, you may have no choice but to wait until they are able to resolve the issue.
Errors like this one are generally simple, and the wait for them to be fixed is not a long one. In some cases, the company may be able to clear the issue without an update.
If you need to favorite a video while you wait, consider using the website rather than the app.
12. TikTok Is Down
If TikTok is down, you will not be able to use certain features until it is back up. Depending on the severity of the outage, you may not be able to use the app until it is back up.
If you have another TikTok account, try logging into the other account to see if you can favorite videos from that one. If not, ask around to see if your friends and family are having similar issues with their TikTok.
If others are having the same problem, the issue is likely that TikTok’s servers have gone down temporarily. While these outages don’t usually last long, the platform will not be able to process your requests until the servers are back up and functioning correctly.
This is because the servers are solely responsible for processing requests such as adding a video to your favorites.
13. TikTok Hasn’t Released It to You
When new features are added to a platform like TikTok, they are not made available to all users as soon as they are released. This is especially true for brand-new features that are still being tested. If this is the case, you will only be able to wait until the feature is available to your account.
The feature will only be available to select platform users during the testing phase. The feedback from these users will be used to determine what fixes need to be made to the feature before they extend it to others.
There is no way to ensure that you are one of the first users to the features are released, or to know how soon you will have the feature. The users that get the feature during testing are generally selected randomly, but sometimes it is released to only specific countries or locations at first.
Once the initial testing period is over, if the feature has been successful, they begin extending the feature to other users in waves. However, if they were not happy with the testing phase results, they could do away with the feature altogether.
Favoriting videos on TikTok is a great way to support the content creators on the platform. It also makes it much easier to find your favorite videos when you want to play them again.
Hopefully, the information I’ve covered above has helped you be able to favorite videos on TikTok. However, if the steps above have not fixed your issue, it’s likely something on TikTok’s end of things that you will need to wait until they can resolve.