Fixing TikTok Captcha Not Working (Uninstall Needed?!)

When I went to log into my TikTok the other day, I could not get the CAPTCHA to work, even though I knew I was entering it properly. I kept refreshing the CAPTCHA and retrying but could not get access to my application.

I did not know where to begin to make sure that the TikTok CAPTCHA was working. However, there are a variety of easy solutions that can fix the issue of TikTok CAPTCHA not working.

If you find that your TikTok Captcha is not working, try to first restart the device. Also considering clearing out storage space on your phone, clearing TikTok cache data, updating the TikTok app uninstalling and re-downloading the app, and checking network connections.

If you are using a VPN, turn it off, since it can disrupt the TikTok server. In most cases, if TikTok CAPTCHA is not working, it is likely due to a minor software glitch in the app or within the mobile device.

What is a Captcha and What do they do?

CAPTCHA stands for Completely Automated Public Turing Test to tell Computers and Humans Apart. CAPTCHA tests are designed to differentiate between an automated user, like a bot, and a real human user.

CAPTCHA tests are unique codes that a platform will require you to enter in order to gain access to the platform and deter automated activity.

CAPTCHA tests are easy for humans to complete but can provide challenges for automated users. Common CAPTCHA tests require you to type in a code or select certain images based on the provided descriptions.

Possible fixes to TikTok Captcha not working

If your TikTok CAPTCHA is not working, performing one of these solutions is likely to address the issue for you.

Start by restarting the device and checking for any required updates on your phone or on the TikTok app. If all else fails, contact TikTok support for more assistance.

1. Restarting the device

If your TikTok CAPTCHA is not working, your first attempt at solving the issue should be to restart the device. There may be a small glitch in the system that can normally be cleared by a simple restart.

To restart an iOS device, press the power button in until the “Slide to Power Off” bar appears across the top. Slide the bar to power the device down. On certain iOS devices, you will need to press the power and volume buttons until the device shuts off. Simply re-engage both buttons to restart the device.

On an Android device, press and hold the power button until the device powers down. To turn the Android device back on, turn the power button back on.

2. Clearing phone storage

If your phone does not have enough storage, you will find that the device will not function as efficiently.

If TikTok CAPTCHA is not working, consider clearing storage out on your phone and the app should go back to normal.

On iOS devices, you can check phone storage by going to Settings>General>iPhone Storage. This will show you how much storage individual apps are taking up on your device. From here, you can go into these apps and delete unnecessary items to free up space.

You can do the same process on an Android device by going to Settings>Storage. You can manage your available space from there.

3. Clearing TikTok’s cache data

If your TikTok CAPTCHA is not working, you may need to clear TikTok’s cache data.

Cache data is the information saved by a phone or computer whenever you visit a website or application. This data is used to improve the experience of online users.

However, too much cache data can take up storage and cause poor performance in an application. If you have a lot of cache data stored in the TikTok app, it could be causing in-app issues, like CAPTCHA not working.

Clear TikTok’s cache data by going into the app, selecting Settings — the three dots in the corner — and selecting “Clear Cache.”

This can also be done manually on iOS and Android devices.

4. Updating the TikTok app

Oftentimes, if the TikTok app is having internal issues and your CAPTCHA is not working, it may be because the app requires an update.

App updates improve any glitches or issues with the application. CAPTCHA not working could be a result of a bug in TikTok’s server.

Check for any available updates that will clear the app of the issues it is having.

To check for an app update, visit Google Play Store or the Apple App Store. Most apps should update automatically, but updates will not install if the phone is not connected to Wi-Fi. It is possible that your phone missed the update, so verify that everything is running the latest software.

5. System update on your phone

If your TikTok CAPTCHA is not working, it may be because your phone requires a system update. A system update on your phone can resolve any minor issues within the mobile phone or any of the apps.

Most system updates are automatically installed, but you may have missed one that could be affecting the way your TikTok app is performing.

If there is an available update on your phone, select and install the latest update. Once the update is finished installing, re-open the TikTok app and see if the problem has resolved itself.

If not, you may want to uninstall and re-download the TikTok app.

6. Uninstalling and reinstalling TikTok

If TikTok’s CAPTCHA is not working, there may be internal issues with the application itself. To resolve any issues within the application, an easy solution is to delete and reinstall the application.

Delete the app by holding down on the icon and selecting delete. Once the app has been removed from your device, go to the Apple App Store or Google Play Store and search for TikTok.

Select the TikTok application and reinstall the app on your device.

You may have to re-enter your login information. If prompted to, do so first. Since you have redownloaded the app, TikTok’s CAPTCHA should work.

7. Stop Using a VPN

A virtual private network (VPN) establishes a private and secure wireless connection. However, VPNs can cause a disruption in the TikTok server and would be likely a reason that your CAPTCHA is not working.

In this case, simply turn off the VPN and your TikTok CAPTCHA should work as normal.

8. Check your connection

If you do not have a stable internet connection, TikTok may not be able to verify your CAPTCHA. Check that the device that you are using has a stable and strong connection to Wi-Fi.

If TikTok is unable to establish a strong connection, the app will have some issues working properly.

To reset your internet connection, consider restarting the modem and router, which are the main source of wireless connection.

9. Grant TikTok the Required Permissions

If your CAPTCHA is not working on TikTok may be because you have not granted all the required permissions for TikTok.

TikTok requires access to certain information in exchange for use of the app. If some of this access is denied, you may not be able to enter the app.

To grant required permissions, on the TikTok app, go to Settings>Apps>TikTok>Permissions>Allow.

This video provides a step-by-step guide on how to grant TikTok the required permissions.

10. Contact TikTok Support

If none of these solutions above have worked for you, there may be a bug in your TikTok application, and you will have to log in another way.

You can also contact TikTok Support for further insight into this issue. Support is available online at and a professional team member can help you get this issue fixed.


How to Fix TikTok Password Verification Failed

If you enter your TikTok password and the verification fails, you can try to resolve the issue in a variety of ways:

  • Check the TikTok servers
  • Force restart the TikTok app
  • Clear TikTok’s cache
  • Check TikTok for updates
  • Stop using a VPN
  • Contact TikTok Support

Check out this video for more information.

How to do the TikTok verification puzzle 2022

The TikTok verification puzzle is essentially a form of CAPTCHA that deters bots from being able to access the platform. If you have to do the TikTok verification puzzle to prove your identity on the app, follow the on-screen instructions.

You will likely have to drag the missing puzzle piece into its proper place with your finger.


It is frustrating when TikTok CAPTCHA does not work, despite being entered correctly. However, the issue is nothing you have done, but rather, a glitch in the app or mobile device.

This simple issue can be solved in even more straightforward ways. If your TikTok CAPTCHA is not working, remember to:

  • Update the app and the mobile device
  • Restart the device
  • Delete and re-download the TikTok app
  • Stop using a VPN
  • Ensure you have a strong wireless connection
  • Grant TikTok the required permissions

A CAPTCHA is an important part of keeping automated users off of TikTok so that the content of real people can be shared.

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