Depending on the cause of the problem, you could fix the Microsoft (MS)wireless mouse 5000 not working issue by resynchronizing, or replacing the batteries on the mouse. On rare occasions, the problem is a result of software problems. In such a case, you will need to reconfigure the Intellipoint software settings or re-install it all together.
The “Microsoft wireless mouse 5000, not working” problem may be triggered by different things, ranging from corrupted software to dirt. The wireless mouse 5000 scroll wheel not working, for instance, may occur simply because you have selected the wrong mouse in the IntelliPoint software.
- 1 How To Fix The Issue
- 1.1 Solution 1: Check Whether the Mouse is Paired
- 1.2 Solution 2: Troubleshoot for the Problem
- 1.3 Solution 3: Check for Compatibility
- 1.4 Solution 4: Replace the Batteries
- 1.5 Solution 5: Carry Out a Clean Boot
- 1.6 Solution 6: Fix the Microsoft Wireless Mouse 5000 Scroll Wheel Not Working Issue
- 1.7 Other Possible Causes
- 1.8 Solution 7: Remove Obstructions to the Wireless Signal
- 1.9 Solution 8: Configure Mouse Settings
- 1.10 Method 9: Reinstall the IntelliPoint Software
- 2 Final Verdict
How To Fix The Issue
Just as there are many causes of the 5000 wireless mouse problems, so are the possible solutions. The various problems that are known to affect this particular mouse model require a unique approach to resolve.
Depending on the nature of Microsoft Wireless mouse 5000 problem you are having, here are some of the solutions you can apply to fix it:
Solution 1: Check Whether the Mouse is Paired
First things first, you need to ensure that the wireless mouse is actually paired to the PC before attempting other solutions. In this regard, it is advisable to remove the mouse, and then pair it once again. The following steps will help you accomplish this:
Step1: Uninstall the Device Drivers
This solution is particularly useful for the devices that come with a wireless USB dongle. To remove the device, press the Windows + X keys on your keyboard simultaneously and then select the Device Manager to open it. Next, expand the ‘Mice other pointing devices’ category on the Device Manager. Now locate the problematic wireless mouse and right-click on it.
Select Uninstall from the context menu and then confirm this operation to remove the device. Once done, restart the computer and pair your wireless mouse 5000 once again. Restarting the PC will automatically install the drivers you uninstalled afresh.
Step 2: Pair the Wireless Mouse
To pair the device, press and hold the pairing button—usually located at the bottom of the mouse—for five to seven seconds, and then release it. A light will blink to indicate that the mouse is discoverable. Now you need to navigate to Start > Settings > Devices > Bluetooth & other devices.
Having confirmed that the Bluetooth on your PC is on, select ‘Add Bluetooth or other devices’ and then click on the Bluetooth option. Finally, select the mouse from the list of displayed devices and follow on-screen prints to re-establish the wireless connection.
Solution 2: Troubleshoot for the Problem
Running the Troubleshooting tool in Windows 10 is a simple, yet effective way of fixing the Microsoft wireless mouse 5000 not working problem. To open the Troubleshooter on your desktop, navigate to Start > Settings >Update & Security > Troubleshoot > Additional troubleshooters.
Next, click on ‘Find and fix other problems’ and then select Bluetooth. Now Run the troubleshooter and follow the on-screen prompts to discover and fix the problem.
Solution 3: Check for Compatibility
If you are having a problem pairing the mouse for the very first time, chances are that the MS wireless mouse 5000 is not compatible with your PC. Just as is the case with many of the Microsoft or Surface Bluetooth devices by the manufacturer, the wireless mouse 5000 is meant for use in a PC that has Bluetooth 4.0 or newer.
If your computer does not meet this requirement, you will have problems pairing and using the mouse. Check the hardware and software requirements of this mouse before proceeding.
Solution 4: Replace the Batteries
Before trying the more advanced solutions, check to see whether the mouse has power. To check the battery level, press and hold the pairing button on your mouse for five to seven seconds. If a light on the device blinks after you have released the pairing button, the batteries are charged.
If the light does not come on at all, the batteries are low and need to be replaced. In this case, you should open the battery compartment, as directed in the user manual, and replace the batteries with new ones of the same size and capacity.
Solution 5: Carry Out a Clean Boot
The MS wireless mouse 5000 not working issue may also be as a result of software conflicts. If you suspect this to be the issue, you need to stop other apps and services that may be interfering with the mouse. To do this, press the Windows key, type msconfig into the search box, and press the Enter key.
Select System Configuration from the search results and then navigate to the Services tab. Uncheck the checkbox adjacent to ‘Hide all Microsoft services’ and then click on the ‘Disable all’ button. Now you need to open the Startup tab at the top of the System Configuration window. Next, click on the ‘Open Task Manager’ option.
Click on an item on the Task Manager and then change its status to Disable. Repeat this step to disable all the items on the Task Manager before closing it. Click the OK button at the bottom of the System Configuration window and then restart the computer. If this fixes the problem, then one of the background services was interfering with the connection.
Solution 6: Fix the Microsoft Wireless Mouse 5000 Scroll Wheel Not Working Issue
The scroll wheel on the wireless mouse 5000 can malfunction in several ways. Based on the nature of the problem, different solutions may be used to fix it, as discussed below:
The Windows Disappears When you Rotate the Scroll Wheel
The scroll wheel on this mouse may be used to scroll down or up. It also functions like a button that may be pressed to switch between open applications on the desktop. If you accidentally pressed the wheel while scrolling, it will switch to other applications (causing the current window to disappear).
To avoid this, you should be careful not to press the wheel while scrolling. Alternatively, you could also disable the button functionality of the scroll wheel to prevent accidental operation. To begin with, you should visit the Microsoft Mouse and Keyboard Center to select a download version you would like to use.
Follow the instructions on the download page to install it on your computer. Once installed, the following steps will help you deactivate the button function of the scroll wheel:
Step 1: Navigate to the Microsoft Mouse and Keyboard Center, and select Wheel.
Step 2: Next, select the ‘Disable this button’ option
By so doing, you will only be able to use the scroll wheel on your mouse for scrolling.
Other Possible Causes
Different users have reported encountering different problems while using the MS wireless 5000 mice. For instance, the mouse can become unresponsive with a blinking red light, or no light at all. In other cases, the mouse cursor has been reported to stop working or become erratic.
There are yet other users who have complained that the scroll wheel on the Wireless 5000 mouse stops working from time to time. All these problems have different causes and require different solutions to fix. Throughout this guide, you will learn to fix the MS wireless 5000 mouse not working problem in whichever case.
In other cases, the scroll well may fail to function as expected because that particular application does not recognize the scrolling functionality of the mouse. The problem can also be caused by conflicts with other pointer software or with a non-Microsoft pointing device.
You may also encounter a wireless mouse problem because the mouse did not pair correctly or as a result of corrupted/outdated drivers. The mouse may also become unresponsive because the batteries are low. Accumulation of dirt and debris in the mouse can also render the scroll wheel unresponsive.
Experience Scrolling Problems Only in Some Applications
This is often caused by inappropriate mouse settings on your computer. To fix the problem, navigate to the Microsoft Mouse and Keyboard Center, and click on your device. Next, select ‘Basic settings’ and then choose either Touch Strip or Wheel depending on the mouse model you are using.
Now select the ‘Identify programs that don’t scroll correctly’ option. Select the program where you are having scrolling problems from the displayed list of programs. You can even select multiple programs at a time. If you cannot find the program on this list, you need to scroll to the bottom and select the ‘Manually add a program’ option.
Locate the program on the ‘Add Program’, select I, and click on Open. This will add the program to your scrolling assistance list. You can now click on the Back button to return to the previous screen or just close the window.
Nothing Happens When You Rotate the Scroll Wheel
If the scroll wheel is not working on any program that has a scrollable list open, such as Microsoft Edge, the wheel support feature is probably disabled. To enable the feature, open the Microsoft Mouse and Keyboard Center, and then select Wheel. Check to see whether the checkbox adjacent to the ‘Vertical Scrolling’ option is checked.
If not, just click on it to enable the feature. Close the window and restart the PC to see whether the problem has been fixed.
Solution 7: Remove Obstructions to the Wireless Signal
The Microsoft Wireless mouse 5000 may become unresponsive simply because something is obstructing the signal from reaching the PC. If using a wireless USB dongle, it should be plugged into a port that reduces the distance between the PC and the mouse and allows for the best reception.
Additionally, you need to ensure that there are no objects between the mouse and the PC as they may cause signal interference. Some of the things that are known to interfere with the wireless mouse signals include wireless networking devices, remote-controlled toys, cellular phones, microwave ovens, and other wireless pointing devices.
Ensure that such items are nowhere near the Microsoft wireless mouse 5000 for optimized signal reception.
Solution 8: Configure Mouse Settings
In some cases, the Microsoft wireless mouse 5000 not working problem is caused by improper mouse settings. To change your mouse settings, press the Windows key to open the Start Menu and then select Control Panel. Select the Mouse option on the Control Panel and right-click on it.
Choose Properties from the context menu that comes up, and then navigate to the Buttons tab. Under the ‘Connected device’ option, change the mouse type to the latest IntelliMouse version. If you wish to alter the cursor speed, navigate to Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options.
Method 9: Reinstall the IntelliPoint Software
If none of the above-described methods seem to resolve the issue, the IntelliPoint Software on your computer may be corrupted or outdated. In this regard, you need to download and install the latest version of the software. Open the Start Menu on your desktop and select Control Panel.
Next, click on ‘Programs and Features’, and then select the ‘Microsoft IntelliPoint’ from the list. Click on the Uninstall/Change button and follow on-screen prompts to remove the software from your computer. Restart the PC and close all the active applications before re-installing the software.
Now navigate to the Microsoft official download site to download the latest version of the software. The site also has instructions on how to install the IntelliPoint software.
Though designed to deliver the best user experience, the Microsoft wireless mouse 5000 may develop a problem. Most of the problems associated with this pointing device render it unresponsive or slow its overall performance.
Ranging from a simple battery change to a more complex IntelliPoint software configuration or reinstallation, different methods may be used to fix the mouse. The various methods discussed in this guide will help you fix the Microsoft wireless mouse 5000 not working problem on your own.